Planet Fitness is a renowned fitness brand that offers gym facilities to its clients with convenience and affordability. With over 1,000 locations across the United States, Planet Fitness has become a favorite among fitness enthusiasts. They provide state-of-the-art equipment, free fitness training, and a welcoming environment for members. Their gyms are open 24/7, making it easy for people to incorporate fitness into their daily routine. Planet Fitness also offers a variety of membership plans to fit each individual's needs. The brand has earned a 4.2 rating on Google, and customers have praised their easy-going sales approach and the quality of their services. Planet Fitness undoubtedly represents a top-tier brand in the fitness industry, and they aim to make fitness accessible to everyone.
Reviews
I recommend - increase the water pressure in the showers, it is so weak that it is not pleasant to take a shower. and clean up more often...
Shady. I had a death in family and canceled in the app. Now they want to charge me for months AFTER I cancelled. They lost a customer because they would have gotten more money to let me rejoin instead trying to gouge for 3 pitiful months of fees. The lady manager there is very non caring to keep customers she is into gouging as opposed to good customer service. I asked who was over her to see if they could help. She proudly and matter of factly said she answers to no one she is as high as it goes. I call bull on that. I was going to rejoin but nobody likes to be gouged and especially during grieving.
BEWARE before giving them your credit card. If you ever want to cancel, they will make it a nightmare to do so. As well as keeping certain drafting dates unknown to you until it's too late. From the time I wanted to cancel my membership, I ended up paying for 2 additional months before I was completely clear.
Don't think you're saving money here. Just pay for a regular membership somewhere else and get transparency and good customer service.
We moved out of town and hadn’t realized a subscription stayed on when it shouldn’t have when we tried to cancel it when we moved. 2-3 months later and an annual fee the wonderful manager Kenzie won’t even look into the account we were trying to get credited for not even being there. We were not even local to the area and instead of trying to be helpful she just made it sound like such a chore for her to talk to her manager to get it approved she didn’t even feel like assisting, so instead just said tough luck and we’re going to keep your money. Haejin Choe and I will seek any other gym at our new home location as PF is not understanding and when she went to a location nearby to get assistance she was met with rudeness and prejudice again. Guess it may just be a brand thing.
1. Back off when you’re taking a shower or you WILL get scalded when someone flushes on the men’s or the women’s side. The water turns REAL HOT!! 🔥
2. They need to hire someone who does nothing but clean. I took a video of the men’s side 2 days in a row..…it’s needs cleaning!
3. Lastly, please raise our rates and let us hear some GOOD MUSIC, not the “stuff” you’re making us listen to now.
This is just an average Planet Fitness. It’s not the cleanest with the best machines, but it is adequate. I’ve been to a lot of Planet Fitness locations and some are really well taken care of, kept updated, and with friendly staff. This location needs some attention to get back into that category.
ATTN MANAGEMENT. The men’s locker room shower curtain is full of mold and Mildew. The shower needs to be clean and sanitized. The sink and countertop is very filthy and dirty. We customers appreciate a nice clean gym with clean and sanitized restrooms and showers. 12/15/23.
If it were possible, I'd give Planet Fitness zero stars. My recent experience there was nothing short of a nightmare, especially if you're a female. I endured relentless harassment from another member and, shockingly, the staff provided zero assistance or resolution when I reported the issue. As a young, single woman, I felt profoundly unsafe in this environment.
It's disheartening that it took a lot of courage for me to step into the gym, only to be repeatedly subjected to harassment about my physique, strength, body size, and inappropriate comments. The staff's indifference was deeply unsettling. This gym's lack of commitment to safety and customer support is alarming, and I have no intention of ever returning. My experience here fell dramatically short of even the most basic expectations.
Location
6231 Perimeter Dr #217, Chattanooga, TN 37421, United States
Hours
- Monday Close
- Tuesday Close
- Wednesday Close
- Thursday Close
- Friday Close
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Saturday
07:00 AM - 09:00 PM
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Sunday
07:00 AM - 09:00 PM
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